Refund & cancellation policy
Last updated 29 August 2026.
Who we are
The service is provided by „ПИМАКС“ ООД, ЕИК 131347509, VAT No. BG131347509, address: Bulgaria, Sofia 1000, Poduyane district, 17 Washburn Street. Contact: support@dinnerboost.com. „ПИМАКС“ ООД is the merchant and service provider; Stripe acts only as the payment processor.
Business customers only
DinnerBoost subscriptions are sold to professional (B2B) customers for use in their business. Consumer distance-selling withdrawal rights do not apply. One subscription covers one restaurant location; additional locations require additional subscriptions.
Prices and renewal
Plan prices are exclusive of VAT: Menu EUR 29/month or EUR 290/year, Service EUR 49/month or EUR 490/year, Operations EUR 79/month or EUR 790/year. Monthly plans renew automatically every month. Annual plans are charged upfront for the full year and renew annually. There is no commission per order.
Cancellation
You can cancel at any time from Plan & billing → “Manage payment & invoices”. Cancellation takes effect at the end of the current prepaid period; the plan and its features stay available until then, and no further amount is charged afterwards.
Refunds
A prepaid period that has already started is not refunded on a pro-rata basis. We do refund where mandatory law requires it, and where a charge was duplicated or otherwise incorrect. Write to support@dinnerboost.com with the invoice number and we will respond within 14 days.
Failed payments
If a renewal payment fails, we show a billing warning and Stripe retries the payment for a limited time. If it keeps failing, the paid plan stops and the account falls back to the Free plan; your data is not deleted.
This policy is a compliance draft and should be reviewed by your lawyer and accountant before live payments are enabled.