Help centre
Everything your team needs to run DinnerBoost
Short guides, in the order a new restaurant needs them. Most venues are taking their first digital order the same day.
Smart Import from a PDF, photo or website
Fastest way to a first menu — the AI drafts it, you approve it.
- 1Open Smart Import and upload a PDF, photographs of the printed menu, or paste your website address.
- 2The extraction runs in the background. You can leave the page; results wait for you.
- 3Review every row: names, prices, categories and allergens are editable before anything is saved.
- 4Approve. Items land unpublished so you can tidy them, then publish the menu when it looks right.
Print QR codes for the tables
One code per table — that is how orders know where to go.
- 1Open Tables and create one entry per physical table, using the label your staff already say out loud.
- 2Each table gets its own QR code. Print them on card, laminate them, or put them under glass — replace nothing else.
- 3Guests scan once per visit. The table stays remembered for the whole meal, so nobody rescans to order a second round.
- 4If a code is damaged, regenerate it for that table only; the rest keep working.
Opening hours
Ordering closes by itself when the kitchen is closed.
- 1Set service hours per weekday, including days you are shut. Hours after midnight are supported.
- 2Outside those hours guests can still browse the menu but cannot send an order — they see when you reopen.
- 3The check runs on the server, so a guest with an old page open cannot slip an order through.
- 4The same screen controls the daily performance email: who gets it and at what hour.
Run the kitchen display
One screen, big tickets, no printer needed.
- 1Open the Kitchen screen on a tablet and leave it on. New orders arrive instantly with a sound.
- 2Tickets move Accepted → Preparing → Ready. Waiters see Ready immediately on their own screens.
- 3Items are routed by station, so a bar tablet shows drinks only if you set the station on the category or item.
- 4Timers turn amber and red against your service targets, so a forgotten ticket is impossible to miss.
Waiter floor and service calls
Who needs what, in one glance.
- 1The Waiter screen shows every table with its live state: ordering, waiting, ready to serve, needs clearing.
- 2Guests can call a waiter or ask for the bill from their phone; the request appears with a sound and clears when handled.
- 3Waiters can also place an order for a table by hand — same prices, same kitchen flow.
- 4After a table is cleared, mark it clean so the next party starts from a fresh session.
Invite the team and set roles
Everyone sees only what their job needs.
- 1Open Roles & team and invite by email. The invite link expires and can only be used once.
- 2Owner and admin manage everything. Manager runs the venue day to day. Waiter, kitchen and hostess get their screens only.
- 3Every change to menu, prices and settings is recorded in Audit history with who and when.
- 4Remove a leaver in one click — their access ends immediately, their history stays intact.
Common questions
- Do guests need to install anything?
- No. The menu opens in the phone browser straight from the QR code, in the guest's own language.
- Does a guest scan again for a second round?
- No. One scan holds the table for the whole visit; further orders take two taps.
- Are prices with VAT?
- Yes. Menu prices are VAT-inclusive for European guests and nothing is added at the end.
- What happens if the internet drops?
- Staff screens reconnect on their own and re-sync the queue. Orders already sent are stored server-side and never lost.
- Can we run several venues?
- Yes. Add locations under Locations and switch between them from the header; each has its own menu, tables and numbers.
Still stuck?
Write to us and a real person answers — usually the same working day.